KENANGA ANNUAL REPORT 2020

92 4 1 2 3 5 6 7 SUSTAINABILITY STATEMENT Whistleblowing Our Group Whistleblowing Policy & Guidance Notes form one element of a wider set of arrangements we have in place to uphold high standards and prevent wrongdoing. The Group has put in place a Whistleblowing Framework for the reporting of any concerns made in good faith about behaviour, conduct, practice, deeds and/or omissions that might be either unlawful or irregular within the Group. Processes and channels such as dedicated email and secured P.O. Box are in place to ensure reporting can be made without fear of reprisal. Fraud Awareness Week 2020 Goes Digital: Q&A WITH THE COORDINATOR OF FAW2020 Q: This is the fourth year that FAW has been organised – how did it compare to previous years, given that it was conducted digitally? A: FAW, since inception in 2017, is designed to raise fraud awareness and highlight the importance of fraud detection and prevention. By taking the 4 th FAW digital, physical gathering was avoided to safeguard participants from COVID-19, while still delivering its objectives. Q: If there was one piece of information on fraud and cybercrime that is important for Malaysians to understand, what would it be? A: Malaysians have limited understanding of fraud and cybercrimes, as evidenced through disconcertingly high rates of fraudulent cybercrime activity in the media. Individuals would do well to trust their money with reputable and licensed parties and investigate further if something sounds too good to be true. Q: What can Kenanga learn from this digital FAW? A: The strong participation seen in 2020 for the digital FAW illustrates clear recognition of what FAW is about. Organisations within the industry show continued interest, as do regulators, enforcement and professional bodies and other listed companies. This bodes well for fraud awareness across the Malaysian capital market. CLIENT EXPERIENCE Responsible Marketing High-quality, trusted service is intrinsically linked to positive customer experience and, by extension, our long-term business growth. All information disclosed to potential and existing clients, such as prospectus and information memoranda, comply with requirements set out by Bursa Malaysia, Bank Negara Malaysia, the Financial Services Act (2013), the Consumer Protection Act (1999), the Malaysian Code of Advertising Practice and the Securities Commission Malaysia ( “SC” ). Our Advertisement Policy, which is underpinned by regulatory requirements, ensures our promotional and marketing materials uphold our high standards. SUSTAINABI L I TY STATEMENT Material Topics: Through quality client experience, focused digitalisation of our operations, forward-facing digital product offerings, and the provision of secure and efficient investing pathways, we aim to deliver value across the spectrum of the investment activities that benefit customers. Delivering Value CLIENT EXPERIENCE 1. DIGITALISATION 2. RESPONSIBLE INVESTING 3.