KENANGA ANNUAL REPORT 2020

93 ANNUAL REPORT 2020 // KENANGA INVESTMENT BANK BERHAD Client Engagement We encourage conversation and discourse with all our existing and potential clients, whilst welcoming feedback and input to improve our solutions and service levels. We make available a variety of channels to facilitate two-way communications, including our social media channels, websites and customer helpline, as well as, via branches nationwide. ENSURING ACCESS TO OUR SERVICES AMIDST COVID-19 Digital Engagement With movement restrictions as a result of the COVID-19 pandemic, we swiftly shifted our engagement to the virtual environment: • Remisiers and dealers serviced clients remotely via an online platform • All online trading platforms across the Group operated effectively • On-site education workshops were converted into webinars • Launched one-on-one e-coaching sessions • Participated in e-roadshows • Leveraged social channels such as Facebook, Instagram, LinkedIn and Telegram to stay in close contact with followers and to communicate trading ideas Awards and Accolades Award-Winning Work Year on year, we receive numerous accolades, reflecting our commitment towards excellence across the various aspects of our businesses. In 2020 we were accorded the following: Company of the Year Award for Environmental Awareness and Sustainability - KIBB Issued Value Category – Conventional & Islamic (Winner) - KIBB Industry Champions of the Year 2020 - KIBB Best Use of Games/ Contests (Silver) Campaign: Rescue Raya by Kenanga - KIBB Best Use of Gamification (Silver) Campaign: Rescue Raya by Kenanga - KIBB • Best Overall Equities Participating Organisation – Champion • Best Structured Warrant Issuer – Champion • Best Trading Participant Equity & Financial Derivatives – Champion • Best Institutional Derivatives Trading Participant – Champion • Best Retail Equities Participating Organisation – 1 st Runner Up • Best Institutional Equities Participating Organisation, Investment Bank – 2 nd Runner Up • Best Overall Derivatives Trading Participant – 2 nd Runner-Up Sustainability & CSR Malaysia Award 2020 MARC Lead Managers League Table Awards 2019 ACES Awards 2020 Marketing Events Awards 2020 The Loyalty & Engagement Awards 2020 Bursa Excellence Awards 2020