KENANGA ANNUAL REPORT 2020

100 4 1 2 3 5 6 7 SUSTAINABILITY STATEMENT Compulsory courses to ensure compliance with regulatory requirements and corporate governance. REGULATORY Courses that equip managers with leadership skills and qualities to facilitate the execution of the Group’s strategy through building alignment, winning mindsets and developing the capabilities of employees. LEADERSHIP Technical and practical courses that sharpen technical skills and competencies, including accredited courses with certifications or professional qualifications warranted by job roles. FUNCTIONAL Courses that provide tools to enhance personal competencies through self-improvement and maximising resources. PERSONAL EFFECTIVENESS EMBRACING E-LEARNING This year saw the expansion of online learning, with over 450 courses offered to our employees via digital platforms. Topics included certification modules, functional learning, leadership, regulatory and personal effectiveness. Over 7,900 enrolments 18,250 hours of training achieved SUSTAINABI L I TY STATEMENT 2017 2019 2018 2020 TRAINING PERFORMANCE Average training hours per employee 14.6 22.4 25.3 25.8 1.8 3.2 3.2 2.8 Average training days per employee Our performance management system is based on the Balanced Scorecard comprising Key Performance Indicators and annual performance objectives for all employees. To inculcate a high-performance culture, we incentivise our people through annual performance bonuses, sales incentives, as well as, commission plans and an employee share option scheme. We also hold performance improvement sessions to help underperforming employees achieve work expectations. Training opportunities for the year were impacted by the Movement Control Orders imposed due to the COVID-19 pandemic, however, we are proactively working with training providers to establish compact and engaging learning modules that move away from the traditional classroom model to be delivered timely and virtually at the convenience of employees. Our training and development initiatives are strategically designed based on a four-category approach that focuses on advancing our employees’ professional growth whilst also meeting business and regulatory needs.