KENANGA ANNUAL REPORT 2020

101 ANNUAL REPORT 2020 // KENANGA INVESTMENT BANK BERHAD Engaging with Our People We constantly promote open two-way conversations with our employees. Employees are encouraged to contribute their views through dialogues, discussions and surveys. With the prevalence of remote working and enforcement of COVID-19 related SOPs during the year, employee conversations, events and meetings moved to the virtual environment via Microsoft TEAMS. Knowledge sharing, celebrating diversity and culture, as well as, creating a sense of belonging drive our employee engagement initiatives. Operating within the restrictions of the pandemic outbreak, some of the activities carried out in 2020 include: EMBRACING NEW NORMAL UNDER THE COVID-19 PANDEMIC In October 2020, we conducted a voluntary survey to gauge employee sentiment on the work arrangements arising from the COVID-19 Movement Control Order and employee confidence on our overall response to the pandemic outbreak. 632 responses (over 50% response rate) were received, with the following results: • For those required to work in the office, 92% felt safe. • Nearly 98% thought responses from Kenanga on the pandemic were timely and effective. • A total of 98% of respondents believed that the bank has been supportive in terms of health and safety. • Over 98% believed that communication andmanagement advice relating to the pandemic was regular, clear, and timely. • Over 80% felt that the quality of communication and interactions with colleagues, superiors, and external parties were maintained, or improved in their work arrangements at the time. #GreenAtWork Educational quizzes and games were rolled out to encourage environmental conservation and awareness Celebration of family values and inclusivity Klang Valley employees were sent family- friendly packages and participated in an online Family Day from the safety of their homes. Virtual games, quizzes and treasure hunts were organised Board Member, Norazian Ahmad Tajuddin participating at Kenanga’s Virtual Family Day 2020 on 19 th December 2020.