Why are They Important Engagement Initiatives Key Material Matters for the Stakeholder Our Response Customers • Receive/Buy our products and services • Drive revenue for FGV • Company website and social media updates • Internal/External meetings • Conferences/Forums/Seminars • Company events/activities • General meetings • External surveys and feedback Business Development & Product Quality Operational Excellence Sustainability Certifications • Created a Traceability of Product (FGV-ToP) for customer to obtain details such as certification, geolocation and production • Collaborate and work closely with customers to maximise resources and ensure productivity Suppliers • Source of feedstock/materials • Play an important role within the value chain of the business • FELDA settlers are also our suppliers as they provide 43% of our Fresh Fruit Bunch (FFB) supply • Company website and social media updates • Internal/External meetings • Conferences/Forums/Seminars • Company events/activities • Site visits/audits • General meetings • Internal/External surveys and feedback Business Development & Product Quality Governance, Ethics & Integrity Upholding Human Rights & Labour Standards • Improve procurement process to ensure responsible/ sustainable practices in conducting business • Ensure good management and sufficient support during pre and post engagement with suppliers Regulators & Governments • Enforce industry rules and regulations • Company website updates • Internal/External meetings • Site visits/audits • External surveys and feedback Upholding Human Rights & Labour Standards Operational Excellence Sustainability Certifications • Ensure compliance and transparency of reporting • Improve compliance of human rights and labour standards by engaging external consultant to ensure compliance of both local and international laws and regulations Summary of stakeholder engagements results The following table summarises stakeholder engagements by category, key topics and, concerns raised and FGV’s responses. FGV is committed in maintaining good relationships with our stakeholders. Following the identification and prioritisation of our material matters, we then conducted active and open engagements with our stakeholders to address issues that identified as important to them. This ensured we effectively addressed any opportunities and risks which may affect our sustainability. The importance of stakeholder groups, the means through which we engaged them and the material matters identified as significant to them are disclosed as follow: 35 SUSTAINABILITY REPORT 2020/2021 CLIMATE ACTION & ENVIRONMENT PROTECTION ADDITIONAL INFORMATION
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