Grievance and whistleblowing The welfare of the employees is of great importance to FGV and we view any concerns they may face seriously. In relation to this, we have established grievance platforms to enable workers or any party to voice out their concerns or submit their complaints and grievances. FGV has established a mechanism to address grievances that may be submitted by our workers through the following channels: The Group also has a whistleblowing mechanism for employees and external stakeholders to report abuses of power, corruption and unethical behaviour as well as any violation of human rights or sustainability standards. This mechanism allows our employees and stakeholders to make reports through formally established channels without fear of reprisals, with the option of being anonymous. We thoroughly investigate all reports received and the necessary actions are instituted where the subject matter of the reports is confirmed. We have in place processes to safeguard the anonymity of whistleblowers. This has resulted in more whistleblowers coming forward, indicating that there is more confidence and trust in our mechanism. We are pleased to report that the whistleblowing mechanism put in place is functioning well. In total, 62 whistleblowing cases have been reported through our whistleblowing channels in 2021, of which over 85% have been resolved. For e-grievances, migrant plantation workers have the option of channelling their grievance at any time at their convenience. The new grievance system is linked to a digital database that will serve as a centralised system to manage grievances from migrant workers. A new Grievance Management Unit, has also been established to address all grievances channelled from the FGV e-Wallet system. The new grievance channel is expected to be rolled out to all estates by the third quarter of 2022. Approaching their appointed representatives Grievance hotline and e-grievance under FGV’s e-wallet Whistleblowing channel Grievance or complaint books Complaint boxes 85 CLIMATE ACTION & ENVIRONMENT PROTECTION ADDITIONAL INFORMATION SUSTAINABILITY REPORT 2020/2021
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