FGV Annual Report 2015

14 Felda Global Ventures Holdings Berhad Annual Integrated Report 2015 Business Model Shareholder Return Long-term Shareholder value is provided in the form of steadily growing earnings and dividends Delivering High-Quality Services & Products Our focus on delivering services and products that are of a high standard ensures that our customers are delighted and remain loyal Winning New Business A combination of innovative products, efficient production and world class engineering capabilities, enable us to win new business by offering unique solutions for our customers Driving Future Growth With decades of strong agricultural experience, well-managed plantations and a healthy pipeline of new business development opportunities, we are well positioned to drive future growth Applying Lean Production Ensuring that we are minimising waste and continually improving our production processes is critical in keeping our costs low on our plantations and facilities around the world Maintaining Strong Customer Relationships Continuous relationship-building with customers, acquiring market intelligence, and understanding customer and market trends ensure we can react quickly to changing demands Strong Governance and Risk Policy We have created and maintained a robust internal control and reporting environment, with a strong process for risk identification and mitigation, implemented by a dynamic management team and overseen by an experienced Board of Directors Investment in Human Capital Global Footprint Completely Integrated Value Chain Corporate Social Responsibility World Class Research & Development Operational & Service Excellence Sustainability Values