26 FGV HOLDINGS BERHAD ABOUT FGV MANAGEMENT DISCUSSION & ANALYSIS VALUE CREATION Why are They Important Engagement Initiatives Key Material Matters for the Stakeholder Our Response Customers • Receive/Buy our products and services • Drive revenue for FGV • Company website and social media updates • Internal/External meetings • Conferences/Forums/Seminars • Company events/activities • General meetings • External surveys and feedback Business Development & Product Quality Operational Excellence Sustainability Certification • Created a Traceability of Product (FGV-ToP), for customer to obtain details such as certification, geolocation and production • Collaborate and work closely with customers to maximise resources and productivity Suppliers • Source of feedstock/materials • Play an important role within the value chain of the business • FELDA settlers is one of our suppliers as they provide 43% of our FFB supply • Company website and social media updates • Internal/External meetings • Conferences/Forums/Seminars • Company events/activities • Site visits/audits • General meetings • Internal/External surveys and feedback Business Development & Product Quality Governance, Ethics & Integrity Upholding Human Rights & Labour Standards • Improve procurement process to ensure responsible/ sustainable practices in conducting business • Ensure good management and sufficient support during pre and post engagement with suppliers Regulators & Government • Enforce industry rules and regulations • Company website updates • Internal/External meetings • Site visits/audits • External surveys and feedback Upholding Human Rights & Labour Standards Operational Excellence Sustainability Certification • Ensure compliance and transparency of reporting • Improve compliance of human rights and labour standards by engaging external consultant to ensure compliance of both local and international laws and regulations FGV is committed to maintaining good relationship with our stakeholders. Following the identification and prioritisation of our material matters, we then conducted active and open engagements with our stakeholders to address the issues identified as important to them. This ensures we effectively address any opportunities and risks which may affect our ability to deliver value. The importance of stakeholder groups, the means through which we engaged them, the material matters identified as significant to them, and our responses to the matters are disclosed as follows: Stakeholders Engagement
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