KENANGA ANNUAL REPORT 2020

95 ANNUAL REPORT 2020 // KENANGA INVESTMENT BANK BERHAD Digitalising Systems and Operations The digitalisation of our core operations strengthens business resilience and augments efficiency. Some of the progress made on this front for the year: • Completed a group-wide assessment in 2020 to identify processes for Robotic Process Automation • Digitalised seven key forms of Enterprise Workflow Management under the iLeap project which aims to streamline and digitalise tasks for optimal productivity • Launched a Remisiers’ service portal, which advanced to Phase 2 in September. Through this portal, remisiers can access key information, support and submit requests on behalf of clients through the e-request function which is paperless and traceable via audit trails Offering Game-Changing Digital Solutions As we continue to digitally transform for the benefit of our stakeholders, we remain steadfast in prioritising our resilience towards cyber threats. For more information on our robust internal mechanisms for cyber security, please refer to the Cyber Security section on pg 89. Malaysia’s First Stockbroking E-Wallet In 2020, we joined forces with Merchantrade Asia Sdn Bhd ( “Merchantrade” ), Malaysia’s leading fintech and e-money player and the country’s largest money services business operator, to develop Malaysia’s first stockbroking e-wallet, Kenanga Money. Kenanga Money marks KIBB’s entry into the cashless payment space, enabling clients the freedom to easily transfer funds from their stock trading account into an e-wallet and prepaid card for retail payments, remittance and withdrawals worldwide. Users will also benefit from the innovative multi-currency function which enables them to buy, sell and store up to 20 foreign currencies at any given time, at Merchantrade’s competitive exchange rates. Fully Online Trading Experience Entering its fourth year as Malaysia’s fully online stock trading platform, our joint venture Rakuten Trade Sdn Bhd ( “Rakuten Trade” ) was buoyed by the hundreds of thousands of traders who piled into the stock market, mirroring trends seen in the U.S. and other major economies. With all its facilities accessible throughout movement restrictions brought about by the pandemic, Rakuten Trade received record high account opening and trades on its platform. As at 31 December 2020, Rakuten Trade has 166,000 trading accounts and has transacted over RM50 billion worth of stocks since commencement. Rakumargin, a new margin financing platform was rolled out during the year and customers can look forward to more exciting new value-added products and features on the platform in 2021. Digital Financing Solutions for SMEs From structured lending to Shariah compliant Islamic factoring solutions, we serve our clients through access to capital. We recognise that SMEs often encounter difficulty in obtaining financing and aim to close this credit gap through our offerings. November 2020 saw Kenanga Capital Islamic Sdn Bhd ( “KCI” ) partnering with award-winning digital supply chain financiers, Bay Group Holdings Sdn Bhd ( “CapBay” ), to provide an all-in- one first-to-Malaysia digital factoring solutions platform for SMEs, uniting private and public receivables to offer seamless end-to-end financing.