Withhold Release Order Issued by the Customs and Border Protection 13 clinics have been built at our own expense to facilitate access to healthcare for our workers located in remote areas. At our estate clinics, workers have access to qualified doctors or medical assistants. These healthcare services provided by FGV include outpatient treatment and health check-ups for migrant workers in our estates. Patients are treated for occupational accidents/ injuries as well as non-occupational accidents. The clinics also provide first aid treatments to patients to prevent their condition from deteriorating prior to transferring them to hospitals. The clinics have ambulances for patient transfer for this purpose. FGV has also arranged medical teams to provide basic first aid training to our staff in these locations. FGV has ten (10) Community Learning Centres (CLCs) in its plantations in Sabah to provide access to education for the children in FGV’s plantations who do not enrol in government schools. In 2021, FGV invested a total of RM664,430.00 to provide new buildings for existing CLCs in three of FGV’s complexes, for a better learning environment for the children. The new buildings were completed in late 2021 and have been opened for use since January 2022. Estate Clinics Community Learning Centres • Aring 6 • Selendang 3 • Lepar Utara 11 • Kechau 2 • Sahabat 36 • Yapid Mas (3 clinics) • Ladang Incosetia, APL • Ladang Fortune, APL • Ladang BJ, APL • PUP • Sampadi 4 Locations In September 2020, the US Customs and Border Protection (CBP) issued a Withhold Release Order (WRO) on palm oil and palm oil products made by FGV, its subsidiaries and joint ventures based on information that reasonably indicates the use of forced labour. FGV is committed to taking all necessary steps and measures towards the revocation of the WRO. FGV has communicated with the CBP to seek clarification on the allegations of forced labour in FGV’s plantations. The CBP, however, did not reveal any information about its findings except that its research had identified 11 ILO indicators of forced labour in FGV’s practices. The CBP did not disclose any further information about the nature or locations or any incidence linked to such indicators. Following the issuance of the WRO, the FGV Board of Directors formed a Foreign Workers Working Committee headed by the Chairman. The Working Committee is tasked to ensure that best labour practices are observed in accordance with international labour regulations across all business We have also implemented the FGV e-Wallet system which enhances the security and convenience of salary payments and facilitates cashless transactions. The e-Wallet gives workers full control of their wages as well as remittance without involving middlemen. Workers are able to personally control their expenses and account balance through the e-Wallet application on their individual mobile phones. To complement the e-Wallet and ensure regular access to fresh food supplies, we have also established FGV mobile shops. The initial implementation of the e-Wallet has been followed by the roll-out of 4 (four) additional value-add features, namely e-Attendance, e-Grievance, e-Announcements, e-SOS and e-Learning. For e-grievances, migrant plantation workers have the option of channelling their grievance anonymously any time at their convenience. 81 CLIMATE ACTION & ENVIRONMENT PROTECTION ADDITIONAL INFORMATION SUSTAINABILITY REPORT 2020/2021
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