Standard Operating Procedures (SOPs) mandated by the government to battle the COVID-19 such as movement control orders and work from home rules have served to deepen our reliance on IT but they have also opened up a synergistic opportunity to sell our consumer products online - an opportunity that we have capitalised on through the establishment of our digital marketplace, GOGOPASAR in November 2020. This new venture has yielded encouraging results, successfully recording above a million sales in terms of value in March 2021 including business-to-business and business-to-consumer (B2C). Accordingly, data security & protection warrants heightened prominence and attention. Initially listed as a material sustainability matter for the year 2020, it continues to be one in the year under review. In 2021, FGV has initiated the Managed Security Service Provider (MSSP) program by appointing a reputable IT security company to provide outsourced monitoring and management of security devices and systems. Common services include managed firewall, intrusion detection, vulnerability scanning, and anti-virus services. The MSSP use high-availability security operation centres to provide 24/7 services designed to reduce the number of operational security personnel. FGV is working toward adopting a universal IT security standard that follows ISO 27001 Information Security Management Systems and the National Institute of Standards & Technology (NIST) Cyber Security Guidelines to ensure IT security becomes part of the culture and ensures resilience from cyber threats. Extra protection by having cyber insurance has been taken with the main objective to help FGV recover after any data breach, with costs that can include business disruption, revenue loss, equipment damages, legal fees, public relations expenses, forensic analysis, and costs associated with legally mandated notifications. Data security & protection The use of information technology (IT) is ubiquitous and indispensable in business with significant reliance placed on IT in the conduct of business. FGV too, places significant reliance on IT to reap operational efficiencies and cost effectiveness. Consequently, a crucial need arises to ensure data is secure and protected against intrusions, theft and unauthorised access. 71 CLIMATE ACTION & ENVIRONMENT PROTECTION ADDITIONAL INFORMATION SUSTAINABILITY REPORT 2020/2021
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