Operational Excellence We place a relentless focus on enhancing productivity, efficiency, continuous improvement and innovation to enhance profitability, diversify revenue sources and drive down costs. Collectively, these will contribute to fortifying our business and infusing it with greater sustainability. In particular, innovation will facilitate the discovery of new operating methods and processes that are “greener” and more sustainable which in turn benefits our business, improves the welfare of our people and communities as well as make significant contributions to environmental protection. Operational excellence is integral to robust business performance, and is a priority at FGV. Plantation Plantation Business Operational Excellence Roadmap In our plantation business, we are executing on a long-term Plantation Business Operational Excellence Roadmap where specific operational locations are designated model sites for infusing and embedding best practices, building capabilities and strengthening competencies and inculcating a culture of Behaviour-Based Quality. Four (4) strategies underpin the roadmap towards attaining and sustaining operational efficiency. Strengthening best practices and work methods, Forging a culture of continuous improvement, Enhancing employee competencies, and Driving behaviour-based quality culture. i ii iii iv Implementation of the Roadmap will take place across three (3) phases namely Brilliant at Basic, Achieving Best Performance and Top Quartile. Each phase will build on the foundation laid by the previous one, culminating with achieving ‘Best in Class’. The model sites currently comprise 3 oil palm estates, 3 palm oil mills, 1 rubber factory and 1 downstream operation, i.e Delima Oil Products (DOP). The ultimate aim is to attain Best-in-Class operations leading to enhanced profitability and ultimately, business sustenance. The model sites act as pilot locations where a range of operational excellence initiatives are implemented, building desired capabilities including human capital readiness and competencies in the process. Once proven, best practices, capabilities and competencies developed are scaled-up through replication to operating locations in close proximity - this has commenced in a measured manner in FY2020. In the longer term, coverage will widen to gradually cover all our operating locations. 51 CLIMATE ACTION & ENVIRONMENT PROTECTION ADDITIONAL INFORMATION SUSTAINABILITY REPORT 2020/2021
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