FGV Annual Report 2017

FELDA GLOBAL VENTURES HOLDINGS BERHAD UNDERSTANDING OUR BUSINESS CONTEXT 34 OUR HUMAN CAPITAL DEVELOPMENT Management Discussion & Analysis DELIVERING SUSTAINABLE VALUE Employee Engagement Employee engagement activities held throughout the year included amongst others, Townhalls with Chairman and GP/CEO, Business Talks by Division & Cluster Heads, a Chit-Chat session with GP/CEO, a Young Executive Dialogue with Chairman, Hari Raya celebration at the Group level and other engagement activities at Division, Cluster and Company levels. We conduct our Employee Engagement Survey (EES) to discover and understand the needs of our human capital. This survey helps us to determine the level of communication and engagement required to maintain a satisfied and committed team. During the year under review, the result registered in the top quartile at 73% as compared to Malaysia Country Norm of 59% last year, whilst participation increased to 97% from 69% previously. These readings are reflected in our low staff turnover rate of 4% recorded in the same year. Leveraging on this momentum, engagement champions were appointed from all divisions and companies to gather feedback through focus group discussions to implement effective action plans. This employee engagement initiative will help us to improve our talent management, operational productivity and customer satisfaction, ultimately impacting our bottom line positively. ENRICHING CAPABILITIES AND POTENTIAL Employee Enrichment Plan Our Employee Enrichment Plan (EEP) was introduced to address sub-optimal employee performance and/or behaviour. Adopted on 1 January 2017, the EEP aims to help participating employees improve their work and behavioural performance. Employees under EEP will be required to undergo special programmes, such as counselling sessions, skill and competency trainings, as well as other enhancement programmes. FGV Group Employee Engagement Survey Results APAC 0 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Moderate Zone (50-73%) Bottom Quartile (0-50%) Top Quartile (73-100%) The EEP comprises two special programmes: • The Performance Recovery Programme (PRP) for employees having work performance issues; and • The Character Building Programme (CBP) for employees with personal/behavioural issues. The CBP programme took place with 27 employees in 2017 with the aim to improve their performance and behaviour. Participation Rate 2015 2017 69% 97% Participation Rate Engagement Score Range FGV Overall 2017 (n=18235) 97% 73% Top Quartile FGV Overall 2015 (n=13938) 69% 73% Top Quartile Malaysia Country Norm (2015-2016) - 59% Moderate Quartile Best Employer (BE) Malaysia 2016 - 87% Top Quartile Engage-O-Meter & Overall Engagement Score B o t t o m Q u a r t i l e M o d e r a t e T o p Z o n e Q u a r t i l e 0 100 50 73 % EC