FGV Annual Report 2016

ANNUAL INTEGRATED REPORT 2016 15 WHO WE ARE & HOW WE CREATE VALUE HOWWE ENGAGE WITH STAKEHOLDERS We recognise that value is created through collaborative relationships which also require a reciprocal distribution of value to the same Stakeholders. Consequently, we take into account the legitimate concerns of key groups of Stakeholders who create values for us and to whom we distribute values in our Strategic Planning process. OUR RELATIONSHIP WITH STAKEHOLDERS Type of Stakeholder Form of Engagement When to Engage Issues of Concern Employees • Management meetings with representatives of local and foreign employees • Circulation of internal policies • In-house human resources programmes and events • Internal portal • Awareness trainings • Regular meetings • Townhalls • On-ground visits Compensation, personal career development, retirement plan, fringe benefits, governing policies, general welfare Regulatory agencies and statutory bodies • Inspections by local authority (DOE, DOSH, etc.) • Active engagement with agencies and embassies • Stakeholder consultations • Annual Compliance, environmental emissions and discharges, security issues, labour practices and health issues NGOs • Meetings with NGOs • Circulars/Notices • Corporate Social Responsibility (CSR) programmes with Malaysian Nature Society (MNS) and various parties • Regular committee meetings Environmental and social issues in relation to the sustainability of oil palm, Free, Prior and Informed Consent (FPIC), deforestation, development on peat soil and biodiversity protection, climate change, environmental awareness FELDA settlers • Meetings with FELDA scheme managers • RSPO pre-certification assessments • Awareness trainings • Regular meetings through Joint Consultative Committee (JCC) • FELDA activities Grading and prices of FFB, tackling diseases in oil palm, presence of foreign guest workers in the estates, RSPO certification, understanding environmental impacts from mill operations, compliance to SOPs, climate change and crop quality. Investors (Government & State Government holdings, institutional investors, international investors, bank brokers, Shareholders) • Quarterly investor briefings • Circulars/Notices • Annual general meeting • Quarterly analyst briefings • Annual general meeting Group financial performance, global business strategy and governance Customers (Internal buyers & external buyers, JV partners) • Field days/Open days • Tradeshows/Roadshows • Engagement meetings • Surveys • Quarterly Pricing, quality support services inventory/ supply commitment, sustainable licences and traceability licences Suppliers • Contract negotiations • Vendor registrations • Site visits/meetings • Annual procurement • Integrity assessment • Ad hoc Service delivery, project scope payment schedule, pricing of services and sustainable standards Government • FGV Group functions (conferences, exhibitions, press luncheons, etc) • Ad hoc • Improving FELDA communities in their constituency • Palm oil and sugar related policy JV Partners • Management meetings • Scheduled meetings Regulatory compliance and alignment in sustainability strategies