FGV Annual Report 2014

Winning New Business A combination of innovative products, efficient production and world class engineering capabilities, enable us to win new business by offering unique solutions for our customers Delivering High-Quality Services & Products Our focus on delivering services and products that are of a high standard ensures that our customers are delighted and remain loyal Applying Lean Production Ensuring that we are minimising waste and continually improving our production processes is critical in keeping our costs low in our plantations and facilities around the world Maintaining Strong Customer Relationships Continuous relationship building with customers, acquiring market intelligence and understanding customer and market trends ensure we can react quickly to changing demands Sustainability Investment in Human Capital Operational & Service Excellence World Class Research & Development Values Shareholder Return Long-term shareholder value is provided in the form of steadily growing earnings and dividends Completely Integrated Value Chain Corporate Social Responsibility Global Footprint Strong Governance and Risk Policy We have created and maintained a robust internal control and reporting environment, with a strong process for risk identification and mitigation, implemented by a dynamic management team and overseen by an experienced Board of Directors Driving Future Growth With decades of strong agricultural experience, well managed plantations and a healthy pipeline of new business development opportunities we are well positioned to drive future growth Introduction Performance Highlights About FGV Reports Financial Statements Others Strategy and Value Creation Performance Review & Progress Foreword to Shareholders Annual General Meeting Annual Report 2014 pg 61 BUSINESS MODEL