2019 UEM Edgenta Annual Report

73 UEM Edgenta Berhad UEM EDGENTA AT A GLANCE MESSAGE FROM OUR LEADERSHIP STRATEGIC FOCUS OPERATIONAL REVIEW SUSTAINABILITY EFFORTS CORPORATE GOVERNANCE INTRODUCTION FINANCIAL REVIEW ADDITIONAL INFORMATION Annual Report 2019 • UEM Edgenta’s engagement score improved from 68% in 2017 to 74% in 2019 indicating that 3 out of 4 employees surveyed are engaged. • The 6% improvement in Employee Engagement puts UEM Edgenta as one of the top-quartile companies within the Government-Linked Company (“GLC”) and Malaysian Norm 2017 / 2018 companies. Employee Engagement We strive to continuously engage with our employees to understand how our programmes and initiatives impact their experience with the organisation. This is measured through an Employee Engagement Survey which helps us measure employees’ response and address results through strategic and productive ways. • This is particularly encouraging as the increase is coming from an increase in the Highly Engaged population – i.e. people who have answered largely in the ‘Strongly Agree’ ratings The following five dimensions created the highest employee engagement impact: • Talent & Staffing • Supervision • Rewards & Recognition • Collaboration • Career Opportunities The improvement in employee engagement follows the implementation of numerous employee engagement programmes, consistent internal communications and employees’ volunteering and participation in CSR initiates. We continuously engaged employees through events such as ‘The Forum’ townhalls which were organised across three regions: Central, Northern and Southern regions in Malaysia, as well as visits by senior leadership members to other parts of our operations. Employee Engagement Index 2017 2019 68% 74% Governance Our initiatives on Governance are disclosed in the Corporate Governance Overview Statement on pages 102 - 117; Audit and Risk Committee Report on pages 111 - 113 and Statement on Risk Management and Internal Control on pages 119 - 129 of this Report. Sustainability Statement