2019 UEM Edgenta Annual Report

68 The Economic pillar houses the initiatives which we have identified towards achieving Better Business for our organisation. This covers activities related to our Workplace, the Growth of our business and delivery of value, as well as Collaborations, which are integral to the continuity of our operations and industries which we operate in. ECONOMIC Operational Excellence and Technology Technology & Innovation represents one of our six Strategic Focus Areas and hence, is a key enabler of our sustainability, as it unleashes the operational excellence required for us to achieve long-term growth for our business, as well as offer value-added solutions for our clients. Key Initiatives include: 1 • Technology & Innovation: Command & Contact Centre in partnership with Microsoft (adoption of AI, Machine learning and Cloud-based systems) • Systems developed in-house - UE Track TM - Edgenta Smart Connect Solutions - Road Asset Management System (“RAMS”) 2 • Operational Excellence Through Process Improvement - Innovation Garage: High-impact problem solving - Continuous improvement through LEAN with manufacturing thinking - Outcome-driven delivery model - Asset-based P&L Accountability - Edgenta Academy 3 • Automation & Mechanisation - Radio Frequency Identification Technology - Real-Time Sensors - Mechanised vehicles for highway maintenance operations 4 • Research & Development - Pavement Research Centre - Environmental Material Testing Lab - Operations Central Workshop 5 • Productisation of RAMS For more information on our Technology & Innovation initiatives, please refer to pages 26 - 27 of this Report. BETTER BUSINESS – GROWTH Sustainability Statement