2019 UEM Edgenta Annual Report

48 During the year in review, we recorded the following achievements towards our strategic focus areas: Progress in 2019 Strategic Focus Area Achievements Group Strategy • Recorded year-on-year growth in Revenue (+10.5%) , EBITDA (+22.0%) and PAT (+23.4%) for 2019 results • Implemented Continuous Improvement (“CI”) & LEAN methodologies and techniques throughout the operations of business divisions, where employees have been certified up to Yellow Belt and trained up to Green Belt • Opening of new offices in Jakarta, Indonesia and Kuching, Sarawak • Realised RM29.1 million operational savings from LEAN programmes and Innovation Garage initiatives under Operational Excellence Operational Excellence Please refer to Operational Review on pages 55 - 63 of this Report. Organisational Excellence Please refer to our Sustainability Statement on pages 64 - 83 in this Report. • Invested RM6.0 million in capability development, training 11,477 employees over 16,969 training days • 6% improvement in our Employee Engagement Survey results to 74%. This has put UEM Edgenta as one of the top-quartile companies within the Government-Linked Company (“GLC”) and Malaysian Norm 2017 / 2018 companies • Fully operationalised the Human Resources module of our ERP System • Launched Edgenta Academy, the Centre of Excellence for technical learning in the industry and to build talent pipeline • Implementation of Performance-Based Incentive Schemes to instil high performance culture and financial accountability • New key contracts secured: - Healthcare Support - Energy Performance Contracts for MoH Malaysia hospitals; Replacement Through Maintenance for four MoH Malaysia hospitals, mega-tender of MoH Singapore’s restructured hospitals, Blood Bank Information System at MoH Malaysia’s blood banks and hospitals - Property & Facility Solutions – Additional facility management for wasl group sites in Dubai, United Arab Emirates and Architecture and Green Design & Build works for Sime Darby Motors - Infrastructure Services - Maintenance and asset management for Cikampek-Palimanan Highway, Indonesia, in partnership with Astra Group, Road Asset Management System (“RAMS”) for the Sarawak State Roads and upgrade of Sewerage Treatment Plants (“STPs”) along the North-South Expressway - Asset Consultancy - Project management consultancy for the Sarawak Coastal Road Network and Second Trunk Roads (Phases 1 & 2) Client Solutions Please refer to Operational Review on pages 55 - 63 of this Report. Technology & Innovation Please refer to Our Technology Solutions and Operational Review on pages 26 - 27 and 55 - 63 of this Report. • Launched mechanised vehicles for highway maintenance operations • First productisation of RAMS for Sarawak State Roads • Increased adoption of technology at additional MoH Malaysia hospitals: UE Track TM at 8 more hospitals, RFID Linen Tracking across 5 sites and started with Active FM dashboard monitoring which uses predictive, condition-based and Internet of Things (“IoT”) technology coupled with Infra-red Thermography (“IrT”), Vibration Analysis and Drones at four hospitals • Rolled out optimisation of existing 24-hour Regional Helpdesk Centre operations for all 32 hospitals we manage in the Northern region of Peninsular Malaysia • Installed Ambulance Monitoring Systems in 213 ambulances • Facilities Management Company of the Year 2019 from Frost & Sullivan Asia Pacific for 5 th year running • Merit Certificate for Annual Report 2018 at the National Annual Corporate Reports Awards (“NACRA”) 2019 • BrandLaureate Awards: Most Valuable Brand Award 2018-2019 in Integrated Asset Solutions • Launched new UEM Edgenta corporate website and Edgenta Connect portal for staff • Held Integrity Day event to reaffirm our commitment against corruption with guests from MACC • Hosted various visits and tours to governmental stakeholders and foreign delegates for greater engagement and to promote further collaboration with our Company. Most notably a visit from JKR Sarawak and the Ministry of Infrastructure and Port Development Sarawak was planned in conjunction with the signing of an MoU to set up a pavement research centre to propel pavement research and innovation initiatives • Increased visibility via participation in several industry-related external events, including, International Greentech & Eco Products Exhibition & Conference Malaysia 2019, ASEAN Health Summit and the 26 th World Road Congress • Participated as the subject company for 2019/2020 CFA Institute Malaysia Research Challenge Stakeholder Management & Communications Please refer to Investor Relations on pages 114 - 117 of this Report. • Silver Award at the Malaysian Society for Occupational Safety & Health (“MSOSH”) - Occupational Safety & Health Awards • Executed an agreement with the Malaysian Highway Authority (“MHA”) and the Construction Industry Development Board Malaysia (“CIDB”) to set highway maintenance, demonstrating our leadership in HSSE • Conducted Safety Day event across operational sites locally and internationally to promote awareness on safety culture HSSE Please refer to our Sustainability Statement on pages 64 - 83 in this Report