2019 UEM Edgenta Annual Report

30 Key Relationships We value the role our stakeholders play in helping to build our organisation’s long-term value. To this end, we conduct regular formal and informal engagements with both internal and external stakeholders across multiple platforms. These engagements are aimed at gaining insight into their needs and concerns. Our Management then deliberates on these perspectives, which are also presented to the Board, to enable us to develop effective strategies for our business. The following details the stakeholders whom we have key relationships with, the way that we communicate with them, the areas which they have identified as relevant and how we addressed these areas during the year in review. Existing Clients and Partners How We Engage with Them: Regular engagement across multiple touchpoints • Regular & ad-hoc meetings • Bi-annual client satisfaction surveys • Visits to corporate office / operational sites • Industry & technical conference • Exhibitions & roadshows • Annual Partners Operations Dialogue • Website • Annual Report • Periodic newsletter to our clients Key Interest, Concerns & Expectations: • A fulfilling experience through quality services and results that optimise their assets • Technology-enabled solutions that sustainably drive efficiency and support their growth strategy Link to Strategy: Our Responses: • Service-based delivery to value-based services • Promote our Edgenta Way (Tech-enabled, HSSE focused, Quality assured and Certified) of providing services which cater to the expectations of our clients and partners • Developed and adopted software and technology solutions, innovation, automation and mechanisation to support operations • Addressing all queries and concerns by clients and partners • Active participation in relevant industry associations Government & Regulators, Industry & Business Associations How We Engage with Them: • Scheduled / ad-hoc meetings • Conferences & events • Visits to our corporate office • Presentation & talks at workplace • Website • Annual report • Regulatory audits / inspection • Active corporate membership in industry associations and government bodies Key Interest, Concerns & Expectations: • Compliance to rules and regulations, with the Group keeping them updated with various requirements • Share, contribute and create best practices for the industry or new policies and regulations towards nation building, in alignment with local and Government agendas • Provide thought leadership & industry contributions Link to Strategy: Our Responses: • Provided regular updates on compliance issues and operations towards ensuring full compliance to rules and requirements • Maintained and updated ISO Certifications • Periodic engagement with Government and regulatory agencies on policy matters relating to industries we serve • Hosted key Government official visits to promote more incentives and other types of assistance to spur industry players to modernise the industry with digitalisation, automation and mechanisation technologies • Launched the revised Code of Conduct to provide guidance and help our employees to comply with fundamental requirements and commitment to build trust in everyday business and outline ethical behaviour standards in our business activities • Key leaders in UEM Edgenta holding key positions in MAPMA and Malaysia Chapter of Institution of Civil Engineers (“ICE”) United Kingdom • Key events participated in: - International Seminar & Workshop of Safer Road by Infrastructure Design & Operation - Association of Private Hospital of Malaysia International Healthcare Conference & Exhibition - 26 th World Road Congress in support of JKR and Road Asset Association of Malaysia (“REAM”) - ASEAN Health Summit - International Greentech & Eco Products Exhibition & Conference Malaysia 2019 (“IGEM”)